Ordering Methods

However you want to order, we're here to help 

Large Orders

We have a dedicated Quotation Team who can help save you money through negotiating discount if you have a bill of materials.

Extended Range

Even if we don't stock it, we'll do our best to source it for you.

Forward Orders

We can deliver your orders exactly when you need them

Production Packaging

We offer flexible quantities direct from stock.

Quotes Online

You can – and it will save you time and money

eProcurement

RS eSolutions allow you to connect to our web catalogue reaching out to 500,000 products with rich product information. You will be able to take control and cut costs with our service.

Delivery Methods

Same day dispatch delivery or specific when you want it

Parcel Tracking

On My Account you can track its progress 24/7

Product Returns

Just send it back to us within 30 days

My Account

Just register online for My Account

Account Opening

It's easy – just follow the links

Invoice

Here’s how we can help

Technical Help

We've got all the information, support and advice you need.

DesignSpark

Online community of technical experts and free design tools

Catalogue Request

Request a catalogue

Product Returns

Product Returns

Just send it back to us within 30 days

What is it?

At RS we want you to be entirely happy and satisfied with everything you buy from us. That's why we offer our returns guarantee.

If you're unhappy with your purchase for any reason, you can return it to us, in its original condition and packaging, within 30 days* of the invoice date and we'll replace it or credit your account.

What do I need to do?

  • Log in
  • Go to my account
  • Select the relevant order from your order history
  • Choose the product you wish to return from the list by clicking the ‘Return a product’ button.

 

Where do I send the items I want to return?

Please make sure the items are replaced in their original packaging and then packed securely and clearly labelled.

For terms and conditions, please see Section 12 'Cancellations and Returns' in our conditions of sale. It is your responsibility to make sure the items are securely packaged, labelled and transported in accordance with all applicable laws and regulations (including those relating to the transport of hazardous materials).

 

If you need to return an item now

Log in to My Account

Or phone us on +65 6865 3433

*Restrictions may apply